Terms & Conditions

1. Payment of Fees

Clients are required to provide full payment of term fees before a permanent class position will be allocated. Please contact administration on 0450045556 if you wish to make other arrangements.

Ping’s Music Academy will not provide a refund on cancellation of lessons, however, the paid lessons are redeemable for any family member or friend within the year.

2. Make Up Lessons
   In order to maintain the highest quality of music lessons for all students, Ping’s Music School will make every effort to re-schedule a lesson(s) when required. Prior notice of 24 hours must be provided of an absence to qualify for re-scheduling of a lesson*. With a late notification of absence, the lesson can be re-scheduled given that there is a valid medical certificate. If the student cannot re-schedule a lesson at any of the times offered by the teacher, his/her name will be written out on the End of Term make up list for arranging a time during the school holidays. Only two make-up classes for missed lessons per term can be entered on the End of Term make up list. Make up lessons are not transferable from term to term and refunds for further missed lessons are not available. Please note that that the makeup lessons during the school term or school holidays may be scheduled with a different teacher.If a make-up lesson is arranged and a new enrolment is booked on the same slot later, then priority will be given to the new enrolment and the current student will be offered another time-slot for the make-up lesson.

If the lesson is cancelled due to a teacher absence the students will be notified by SMS, e-mail or phone. In this case, a makeup lesson will be arranged either with the original teacher or a different teacher.

If a replacement teacher is available, the lessons will continue as scheduled and we will notify you by email. The replacement teacher will be up-to-date with all the material that was given to the student by his/her original teacher.
Where lessons are missed due to serious medical conditions, a credit toward lessons to be taken next term may be granted. A valid medical certificate must be provided. All such credits must be used in full during the next term and cannot be redeemed for cash. A refund of fees is not available under any circumstances.

*This make-up lesson policy only applies to individual instrumental classes, group instrumental classes which consist of student’s from the same family and morning group classes for pre-school aged children. We do not provide make-up lessons to group instrumental classes with children from different families

3. Replacement Teacher

If your teacher, for some reason, abruptly discontinues his/her teaching at Ping’s Music School during the term, we will make every effort to organise a replacement teacher to take over the classes for the remainder of the term.

A refund will not be given unless there is no replacement teacher available to take over the classes.

4. Late Start
   When a lesson is started late due to a student’s late arrival, the lesson will be completed on time and no make-up time will be offered.
   When a lesson is started late due to a teacher’s late arrival, the lesson will be completed on time and a make-up lesson for the time that was missed will be offered.
5. Trial Lessons Ping’s Music School offers all new enrolments, who are interested in taking individual music classes, a trial lesson. The trial lesson is a single, non-lock in music class and must be paid on the day of the arranged lesson.

The charges of the trial lesson are that of the official prices for music classes at Ping’s Music School (as advertised on our website and brochures).A free trial lesson will be given for Group Classes only. No trial lesson is provided for private classes.

If you decide to further pursue music classes, after the trial lesson, we will invoice you accordingly. If, however, you decide against attending any classes then there will be no further charges for the rest of the term

6. Long Leave
   If you will be going on a long leave (e.g.: holidays or business trips) during the school term, the timetable slot for your lesson will not be retained for you. The allocated slot for your lesson can be reserved for you only if 70% of the fees (for the time period of the leave) are paid.
7. Feedback (Compliments, Suggestions, Complaints)
   All Staff and Teachers at Ping’s Music School aim and wish to provide you and your children the best possible service. We take any complaints about our services very seriously and will implement the proper measures to sresolve any issues that have arisen in a reasonable time frame. Any compliments or suggestions will always help us improve the quality of our services. If you are, at any time, unsatisfied with any part(s) of our services that we provide, please contact Ping (Director of Ping’s Music School) to further discuss the matter.

学费准则

1， 付费

学生要在学期开始前缴付每个学期的费用。

如有中途退学，姜萍音乐学校将不予退费，但是学费可以转让于家人或者朋友在本年中继续学习。

2， 补课

为了保证最好的教学质量，姜萍音乐学校将根据您的需要调整课时安排。临时请假需要至少提前24小时通知学校，否则将扣除100%学费。如果因紧急生病临时请假，可以给予补课，但是需要有效的医生证明。如果本周内无法补课，学校将会安排老师在假期中给予补课。但是每个学期只有两次补课机会。补课不可以由本学期延续到下个学期。请注意，假期补课老师可能会是不同的代课老师。

如果由于老师的原因取消课时，学生将会被手机短信，邮件或电话通知。补课将会被安排与同一位老师或者不同的老师。

原代课老师将会把所教课材料，大纲，计划给予临时代课老师。保证教学质量不变。

如学生因特别严重疾病停课，课时费可以延续到下个学期。需要出示有效的医生证明。所有学费可以延续到下个学期，但是不可以变现退还。

*请注意，补课制度仅限于一对一小课学生，大课如有缺席不予补课，但可以本周内调整到另外一个同级别的班给予补课。

3， 代课老师

如果代课老师因为各种原因缺席或者中断，我们将由另外一位老师接替所剩课时。如果没有代课老师接替原班级我们将退还学费。

4， 迟到

如果学生因自身原因迟到，课时将会按原时间结束，将不会有补课或者补时。如果是因为老师迟到，课时将会按原时间结束，我们将会安排另外一个时间补课或者补时。

5， 试课

姜萍音乐学校提供试课为所有感兴趣学员。试课费需要在当天试完课之后支付。费用以课时费单为准。免费试课为大课班，一对一小课没有免费试课。

6， 长时间请假

所有学员在学期开始时要付整个学期的费用。如果在学期中间长时间请假，比如：出国旅游，出国探亲。你的课时时间将不会为您保留。缺失的课时在学期末可以有70%退费。

7， 回馈

在姜萍音乐学校，所有老师，工作人员将会为您提供最专业的服务。我们将会非常认真的对待您的意见和投诉。您的意见和投诉将会帮助我们改进学校管理，所有您提出的问题都会最满意的为您解决。如果您在任何时间不满意我们的服务，请及时联系姜萍老师。